Florian Johannsen. Process-related value propositions of enterprise social media use for the external communication with end consumers. Business Proc. Manag. Journal, 24(1):183-215, 2018. [doi]
@article{Johannsen18,
title = {Process-related value propositions of enterprise social media use for the external communication with end consumers},
author = {Florian Johannsen},
year = {2018},
doi = {10.1108/BPMJ-03-2016-0049},
url = {https://doi.org/10.1108/BPMJ-03-2016-0049},
researchr = {https://researchr.org/publication/Johannsen18},
cites = {0},
citedby = {0},
journal = {Business Proc. Manag. Journal},
volume = {24},
number = {1},
pages = {183-215},
}