Implementing Six Sigma for Improving Business Processes at an Automotive Bank

Florian Johannsen, Susanne Leist, Gregor Zellner. Implementing Six Sigma for Improving Business Processes at an Automotive Bank. In Jan vom Brocke, Michael Rosemann, editors, Handbook on Business Process Management 1, Introduction, Methods, and Information Systems, 2nd Ed. International Handbooks on Information Systems, pages 393-416, Springer, 2015. [doi]

Abstract

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