Luiz Antonio Joia, Alexandre Ferreira Oliveira. Call Center Key Performance Indicators and Customer Satisfaction. In Martin Santana, Jerry N. Luftman, Ajay S. Vinze, editors, Sustainable IT Collaboration Around the Globe. 16th Americas Conference on Information Systems, AMCIS 2010, Lima, Peru, August 12-15, 2010. pages 31, Association for Information Systems, 2010. [doi]
Abstract is missing.