Governance of Offshore IT Outsourcing at Shell Global Functions IT-BAM Development and Application of a Governance Framework to Improve Outsourcing Relationships

Floor de Jong, Jos van Hillegersberg, Pascal van Eck, Feiko van der Kolk, Rene Jorissen. Governance of Offshore IT Outsourcing at Shell Global Functions IT-BAM Development and Application of a Governance Framework to Improve Outsourcing Relationships. In Ilan Oshri, Julia Kotlarsky, editors, Global Sourcing of Information Technology and Business Processes - 4th Global Sourcing Workshop 2010, Zermatt, Switzerland, March 22-25, 2010, Revised Selected Papers. Volume 55 of Lecture Notes in Business Information Processing, pages 119-150, Springer, 2010. [doi]