Matthias Kaiser, Frederik Kerssenfischer, Frederick Steinke, Tobias Fritsch. Quality Improvement Models for Business Process Change - A German Case Study. In Witold Abramowicz, Leszek A. Maciaszek, Krzysztof Wecel, editors, Business Information Systems Workshops - BIS 2011 International Workshops and BPSC International Conference, Poznań, Poland, June 15-17, 2011. Revised Papers. Volume 97 of Lecture Notes in Business Information Processing, pages 77-90, Springer, 2011. [doi]
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