Heiko Kattenstroth, David Heise. Towards a Method for IT Service Management. In Paul Johannesson, John Krogstie, Andreas L. Opdahl, editors, The Practice of Enterprise Modeling - 4th IFIP WG 8.1 Working Conference, PoEM 2011 Oslo, Norway, November 2-3, 2011 Proceedings. Volume 92 of Lecture Notes in Business Information Processing, pages 178-192, Springer, 2011. [doi]
@inproceedings{KattenstrothH11,
title = {Towards a Method for IT Service Management},
author = {Heiko Kattenstroth and David Heise},
year = {2011},
doi = {10.1007/978-3-642-24849-8_14},
url = {http://dx.doi.org/10.1007/978-3-642-24849-8_14},
researchr = {https://researchr.org/publication/KattenstrothH11},
cites = {0},
citedby = {0},
pages = {178-192},
booktitle = {The Practice of Enterprise Modeling - 4th IFIP WG 8.1 Working Conference, PoEM 2011 Oslo, Norway, November 2-3, 2011 Proceedings},
editor = {Paul Johannesson and John Krogstie and Andreas L. Opdahl},
volume = {92},
series = {Lecture Notes in Business Information Processing},
publisher = {Springer},
isbn = {978-3-642-24848-1},
}