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Social media use by government: From the routine to the critical

Andrea L. Kavanaugh, Edward A. Fox, Steven D. Sheetz, Seungwon Yang, Lin Tzy Li, Donald J. Shoemaker, Apostol Natsev, Lexing Xie. Social media use by government: From the routine to the critical. Government Information Quarterly, 29(4):480-491, 2012. [doi]

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