Muztoba Ahmad Khan, Gabriela Lais Rozati, Thorsten Wuest. Sensor Triggered Replacement of Spare Parts: Customer Service Process Innovation. In Irenilza de Alencar Nääs, Oduvaldo Vendrametto, João Gilberto Mendes dos Reis, Rodrigo Franco Gonçalves, Márcia Terra da Silva, Gregor von Cieminski, Dimitris Kiritsis, editors, Advances in Production Management Systems. Initiatives for a Sustainable World - IFIP WG 5.7 International Conference, APMS 2016, Iguassu Falls, Brazil, September 3-7, 2016, Revised Selected Papers. Volume 488 of IFIP Advances in Information and Communication Technology, pages 343-350, Springer, 2016. [doi]
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