Axel Kieninger, Detlef Straeten, Steven Orla Kimbrough, Björn Schmitz, Gerhard Satzger. Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers. In 11. Internationale Tagung Wirtschaftsinformatik, Leipzig, Germany, February 27 -- March 1, 2013. pages 64, 2013. [doi]
Abstract is missing.