Business Cost Budgets: A Methodology to Incorporate Business Impact into Service Level Agreements

Axel Kieninger, Gerhard Satzger, Detlef Straeten, Björn Schmitz, Dian Baltadzhiev. Business Cost Budgets: A Methodology to Incorporate Business Impact into Service Level Agreements. IJSSMET, 3(3):49-64, 2012. [doi]

Abstract

Abstract is missing.