Tae-Hyun Kim, Kwang Hyuk Im, Sang-Chan Park. Intelligent Measuring and Improving Model for Customer Satisfaction Level in e-Government. In Maria Wimmer, Roland Traunmüller, Åke Grönlund, Kim Viborg Andersen, editors, Electronic Government: 4th International Conference, EGOV 2005, Copenhagen, Denmark, August 22-26, 2005, Proceedings. Volume 3591 of Lecture Notes in Computer Science, pages 38-48, Springer, 2005. [doi]
Abstract is missing.