Yun Bae Kim, Heesang Lee, Hoo-Gon Choi. A Discrete Event Simulation Study for Incoming Call Centers of a Telecommunication Service Company. In Tag Gon Kim, editor, Artificial Intelligence and Simulation, 13th International Conference on AI, Simulation, and Planning in High Autonomy Systems, AIS 2004, Jeju Island, Korea, October 4-6, 2004, Revised Selected Papers. Volume 3397 of Lecture Notes in Computer Science, pages 390-399, Springer, 2004. [doi]
Abstract is missing.