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Reasoning about Customer Needs in Multi-supplier ICT Service Bundles using Decision Models

Sybren de Kinderen, Jaap Gordijn, Hans Akkermans. Reasoning about Customer Needs in Multi-supplier ICT Service Bundles using Decision Models. In José Cordeiro, Joaquim Filipe, editors, ICEIS 2009 - Proceedings of the 11th International Conference on Enterprise Information Systems, Volume ISAS, Milan, Italy, May 6-10, 2009. pages 131-136, 2009.

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