Heinz K. Klein, Philip Kraft. Social Control and Social Contract in Networking: Total Quality Management and the Control of Knowledge Work. In Andrew Clement, Paul Kolm, Ina Wagner, editors, NetWORKing: Connecting Workers In and Between Organizations, Proceedings of the IFIP WG9.1 Working Conference on NetWORKing, Vienna, Austria, 16-18 June, 1993. Volume A-38 of IFIP Transactions, pages 45-53, North-Holland, 1993.
Abstract is missing.