Mining whining in support forums with frictionary - researchr publication authors

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Andrew Ko. Mining whining in support forums with frictionary. In Joseph A. Konstan, Ed H. Chi, Kristina Höök, editors, CHI Conference on Human Factors in Computing Systems, CHI '12, Extended Abstracts Volume, Austin, TX, USA, May 5-10, 2012. pages 191-200, ACM, 2012. [doi]

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