Towards Intelligent Process Support for Customer Service Desks: Extracting Problem Descriptions from Noisy and Multi-lingual Texts

Jana Koehler, Etienne Fux, Florian A. Herzog, Dario Lötscher, Kai Waelti, Roland Imoberdorf, Dirk Budke. Towards Intelligent Process Support for Customer Service Desks: Extracting Problem Descriptions from Noisy and Multi-lingual Texts. In Ernest Teniente, Matthias Weidlich, editors, Business Process Management Workshops - BPM 2017 International Workshops, Barcelona, Spain, September 10-11, 2017, Revised Papers. Volume 308 of Lecture Notes in Business Information Processing, pages 36-52, Springer, 2017. [doi]

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