Jana Koehler, Jörg Hofstetter, Roland Woodtly. Capabilities and Levels of Maturity in IT-Based Case Management. In Alistair P. Barros, Avigdor Gal, Ekkart Kindler, editors, Business Process Management - 10th International Conference, BPM 2012, Tallinn, Estonia, September 3-6, 2012. Proceedings. Volume 7481 of Lecture Notes in Computer Science, pages 49-64, Springer, 2012. [doi]
Abstract is missing.