An efficient approximation to wait time in M/M/c queues with application to staffing planning

Spyros Kontogiorgis, Richard W. Tibbs. An efficient approximation to wait time in M/M/c queues with application to staffing planning. In Mário Guimarães, editor, Proceedings of the 43nd Annual Southeast Regional Conference, 2005, Kennesaw, Georgia, Alabama, USA, March 18-20, 2005, Volume 2. pages 98-102, ACM, 2005. [doi]