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A Service Field Concept for Service Value Creation

Michitaka Kosaka, Minh Chau Doan, Kunio Shirahada, Jing Wang. A Service Field Concept for Service Value Creation. In Lorna Uden, Leon S. L. Wang, Juan Manuel Corchado Rodríguez, Hsin-Chang Yang, I-Hsien Ting, editors, The 8th International Conference on Knowledge Management in Organizations, Social and Big Data Computing for Knowledge Management, KMO 2013, Kaohsiung, Taiwan, 9-13 September 2013. pages 13-23, Springer, 2013. [doi]

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