Leverage of OWL-DL axioms in a Contact Centre for Technical Product Support

Alexandre Kouznetsov, Bradley Shoebottom, René Witte, Christopher J. O. Baker. Leverage of OWL-DL axioms in a Contact Centre for Technical Product Support. In Evren Sirin, Kendall Clark, editors, Proceedings of the 7th International Workshop on OWL: Experiences and Directions (OWLED 2010), San Francisco, California, USA, June 21-22, 2010. Volume 614 of CEUR Workshop Proceedings, CEUR-WS.org, 2010. [doi]

Abstract

Abstract is missing.