How Voice Can Change Customer Satisfaction: A Comparative Analysis between E-Commerce and Voice Commerce

Daniel Kraus, Victoria Reibenspiess, Andreas Eckhardt. How Voice Can Change Customer Satisfaction: A Comparative Analysis between E-Commerce and Voice Commerce. In Thomas Ludwig 0005, Volkmar Pipek, editors, Human Practice. Digital Ecologies. Our Future. 14. Internationale Tagung Wirtschaftsinformatik (WI 2019), February 24-27, 2019, Siegen, Germany. pages 1868-1879, University of Siegen, Germany / AISeL, 2019. [doi]

Abstract

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