Elfriede Krauth, Hans Moonen, Viara Popova, Martijn C. Schut. Performance Measurement and Control in Logistics Service Providing. In Chin-Sheng Chen, Joaquim Filipe, Isabel Seruca, José Cordeiro, editors, ICEIS 2005, Proceedings of the Seventh International Conference on Enterprise Information Systems, Miami, USA, May 25-28, 2005. pages 239-247, 2005.
Abstract is missing.