Mayuram S. Krishnan. Determinants of service quality in software: an empirical analysis. In Dennis Bockus, Karen Bennet, W. Morven Gentleman, J. Howard Johnson, Evelyn Kidd, editors, Proceedings of the 1995 Conference of the Centre for Advanced Studies on Collaborative Research, November 7-9, 1995, Toronto, Ontario, Canada. pages 39, IBM, 1995. [doi]
Abstract is missing.