Zuzana Kucerova, Jean-Michel Sahut. Improving End-User Experience via Quality Performance Evaluation: Internet Banking Case. In 2005 IEEE/IPSJ International Symposium on Applications and the Internet Workshops (SAINT 2005 Workshops), 31 January - 4 February 2005, Trento, Italy. pages 384-387, IEEE Computer Society, 2005. [doi]
Abstract is missing.