Stefan Kuhlins, Didier Gutacker. Web-Enabled Voice over IP Call Center. An Open Source Based Implementation. In Pascal Lorenz, editor, Networking - ICN 2001, First International Conference, Colmar, France, July 9-13, 2001 Proceedings, Part 2. Volume 2094 of Lecture Notes in Computer Science, pages 590-598, Springer, 2001. [doi]
Abstract is missing.