Santhosh Kumaran, Pete Bishop, Tian Chao, Pankaj Dhoolia, Prashant Jain, Rajesh Jaluka, Heiko Ludwig, Ann Moyer, Anil Nigam. Using a model-driven transformational approach and service-oriented architecture for service delivery management. IBM Systems Journal, 46(3):513-530, 2007. [doi]
Abstract is missing.