Integrated Predictive Experience Management Framework (IPEMF) for Improving Customer Experience: In the Era of Digital Transformation

Neelesh Ragunath Kumbhojkar, Arun Balakrishna Menon. Integrated Predictive Experience Management Framework (IPEMF) for Improving Customer Experience: In the Era of Digital Transformation. IJCAC, 12(1):1-13, 2022. [doi]

Abstract

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