An explorative study of shopper-based salient e-servicescape attributes: A Means-End Chain approach

Kim Piew Lai, Siong Choy Chong, Hishamuddin Bin Ismail, David Yoon Kin Tong. An explorative study of shopper-based salient e-servicescape attributes: A Means-End Chain approach. Int J. Information Management, 34(4):517-532, 2014. [doi]

Abstract

Abstract is missing.