Eric Kin-Wai Lau. Antecedents of Empowerment and Commitment to Service Quality in the Chinese Hotel Industry. In Lorna Uden, Darcy Fuenzaliza Oshee, I-Hsien Ting, Dario Liberona, editors, Knowledge Management in Organizations - 9th International Conference, KMO 2014, Santiago, Chile, September 2-5, 2014, Proceedings. Volume 185 of Lecture Notes in Business Information Processing, pages 90-98, Springer, 2014. [doi]
Abstract is missing.