Heloise Acco Tives Leão, Edna Dias Canedo, João Carlos Felix Souza. Digitization of Government Services: Digitization Process Mapping. In Hervé Panetto, Christophe Debruyne, Henderik A. Proper, Claudio Agostino Ardagna, Dumitru Roman, Robert Meersman, editors, On the Move to Meaningful Internet Systems. OTM 2018 Conferences - Confederated International Conferences: CoopIS, C&TC, and ODBASE 2018, Valletta, Malta, October 22-26, 2018, Proceedings, Part I. Volume 11229 of Lecture Notes in Computer Science, pages 3-20, Springer, 2018. [doi]
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