Elena Legnani, Stefano Ierace, Sergio Cavalieri. Towards a Reference Model for After-Sales Service Processes. In Jan Olhager, Fredrik Persson, editors, Advances in Production Management Systems, International IFIP TC 5, WG 5.7 Conference on Advances in Production Management Systems (APMS 2007), September 17-19, Linköping, Sweden. Volume 246 of IFIP, pages 289-296, Springer, 2007. [doi]
Abstract is missing.