Martin Lehnert, Alexander Linhart, Maximilian Röglinger. Chopping Down Trees vs. Sharpening the Axe - Balancing the Development of BPM Capabilities with Process Improvement. In Shazia Wasim Sadiq, Pnina Soffer, Hagen Völzer, editors, Business Process Management - 12th International Conference, BPM 2014, Haifa, Israel, September 7-11, 2014. Proceedings. Volume 8659 of Lecture Notes in Computer Science, pages 151-167, Springer, 2014. [doi]
Abstract is missing.