Xinran Lehto, Jung Kun Park, Ounjoung Park, Mark R. Lehto. Text Analysis of Consumer Reviews: The Case of Virtual Travel Firms. In Michael J. Smith, Gavriel Salvendy, editors, Human Interface and the Management of Information. Methods, Techniques and Tools in Information Design, Symposium on Human Interface 2007, Held as Part of HCI International 2007, Beijing, China, July 22-27, 2007, Proceedings Part I. Volume 4557 of Lecture Notes in Computer Science, pages 490-499, Springer, 2007. [doi]
Abstract is missing.