The Impact of Job Demands and Customer Mistreatment on Customer-Oriented Organizational Citizenship Behavior

Xin Li, Tong Liu, Yi-Wen Chen. The Impact of Job Demands and Customer Mistreatment on Customer-Oriented Organizational Citizenship Behavior. In Proceedings of the 9th International Conference on Education Technology and Computers, ICETC 2017, Barcelona, Spain, December 20-22, 2017. pages 223-227, ACM, 2017. [doi]

Abstract

Abstract is missing.