Yuanquan Li, Jiayin Qi, Huaying Shu. A Study on Customer Satisfaction in Mobile Telecommunication Market by Using SEM and System Dynamic Method. In Li Da Xu, A. Min Tjoa, Sohail S. Chaudhry, editors, Research and Practical Issues of Enterprise Information Systems II, Volume 2, IFIP TC 8 WG 8.9 International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS 2007), October 14-16, 2007, Beijing, China. Volume 255 of IFIP, pages 1221-1226, Springer, 2007. [doi]
Abstract is missing.