Using QFD to Link ISO 9001 QMS and PZB Gap Model An Integrated Approach for Customer Satisfaction - researchr publication

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Ren-Chieh Liao. Using QFD to Link ISO 9001 QMS and PZB Gap Model An Integrated Approach for Customer Satisfaction. In International Conference on Service Sciences, ICSS 2010, Hangzhou, Zhejiang, China, 13-14 May, 2010. pages 173-179, IEEE, 2010. [doi]

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