Customer Knowledge Management in the Age of Social Networks

Dario Liberona, Manuel Ruiz, Darcy Fuenzalida. Customer Knowledge Management in the Age of Social Networks. In Lorna Uden, Francisco Herrera, Javier Bajo Pérez, Juan M. Corchado Rodríguez, editors, 7th International Conference on Knowledge Management in Organizations: Service and Cloud Computing, KMO 2012, Salamanca, Spain, 11-13 July, 2012. Volume 172 of Advances in Intelligent Systems and Computing, pages 353-364, Springer, 2012. [doi]

Abstract

Abstract is missing.