Analysis of customers' return behaviour after online shopping in China using SEM

Danping Lin, Carman Ka Man Lee, M. K. Siu, Henry C. W. Lau, King Lun Choy. Analysis of customers' return behaviour after online shopping in China using SEM. Industrial Management and Data Systems, 120(5):883-902, 2020. [doi]

@article{LinLSLC20,
  title = {Analysis of customers' return behaviour after online shopping in China using SEM},
  author = {Danping Lin and Carman Ka Man Lee and M. K. Siu and Henry C. W. Lau and King Lun Choy},
  year = {2020},
  doi = {10.1108/IMDS-05-2019-0296},
  url = {https://doi.org/10.1108/IMDS-05-2019-0296},
  researchr = {https://researchr.org/publication/LinLSLC20},
  cites = {0},
  citedby = {0},
  journal = {Industrial Management and Data Systems},
  volume = {120},
  number = {5},
  pages = {883-902},
}