Chunrong Liu, Yi Jin, Xu Zhu. Extraction of Key Factors and Its Interrelationship Critical to Determining the Satisfaction Degree of User Experience in Taxi Passenger Service Using DEMATEL. In Aaron Marcus, Wentao Wang 0007, editors, Design, User Experience, and Usability: Users, Contexts and Case Studies - 7th International Conference, DUXU 2018, Held as Part of HCI International 2018, Las Vegas, NV, USA, July 15-20, 2018, Proceedings, Part III. Volume 10920 of Lecture Notes in Computer Science, pages 299-313, Springer, 2018. [doi]
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