Voice of Customer: A Tone-based Analysis System for Online User Engagement

Xiaotong Liu, Anbang Xu, Vibha Sinha, Rama Akkiraju. Voice of Customer: A Tone-based Analysis System for Online User Engagement. In Regan L. Mandryk, Mark Hancock, Mark Perry, Anna Cox, editors, Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems, CHI 2018, Montreal, QC, Canada, April 21-26, 2018. ACM, 2018. [doi]

Abstract

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