Nigel Lockett, David Brown, Amy Sissons. Soft Systems Methodology in IT Project Management: Implementing CRM in SMEs. In Guillermo Rodríguez-Abitia, Ignacio Ania B., editors, Connecting the Americas. 12th Americas Conference on Information Systems, AMCIS 2006, Acapulco, México, August 4-6, 2006. pages 447, Association for Information Systems, 2006. [doi]
Abstract is missing.