Eugène Loos. Electronic Public Service Delivery: Exploring the Use of Focus Groups for Ex Ante Program Evaluation. In Roland Traunmüller, editor, Electronic Government: Third International Conference, EGOV 2004, Zaragoza, Spain, August 30 - September 3, 2004, Proceedings. Volume 3183 of Lecture Notes in Computer Science, pages 138-143, Springer, 2004. [doi]
Abstract is missing.