An empirical investigation of the moderating effects of BPR and TQM on ICT business value

Euripidis Loukis, Konstantinos Pazalos, Stelios Georgiou. An empirical investigation of the moderating effects of BPR and TQM on ICT business value. J. Enterprise Inf. Management, 22(5):564-586, 2009. [doi]

Abstract

Abstract is missing.