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Implementing an IT service information management framework: The case of COTEMAR

Teresa Lucio-Nieto, Ricardo Colomo Palacios, Pedro Soto-Acosta, Simona Popa, Antonio de Amescua Seco. Implementing an IT service information management framework: The case of COTEMAR. Int J. Information Management, 32(6):589-594, 2012. [doi]

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