Nektarios Machner, Yaren Mändle, Florian Matthes. Exploring Customer Service Agent Preferences for Conversational and Keyword-Based Information Retrieval. In Frans Coenen, Lars Nolle, David Aveiro, Jesualdo Tomás Fernández-Breis, Elio Masciari, Le Gruenwald, Jorge Bernardino, Ricardo Torres, editors, Proceedings of the 17th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management, IC3K 2025, Volume 1: KDIR, Marbella, Spain, October 22-24, 2025. pages 349-356, SCITEPRESS, 2025. [doi]
Abstract is missing.