Discovering the Unfindable: The Tension Between Findability and Discoverability in a Bookshop Designed for Serendipity

Stephann Makri, Yi-Chun Chen, Dana McKay, George Buchanan, Melissa G. Ocepek. Discovering the Unfindable: The Tension Between Findability and Discoverability in a Bookshop Designed for Serendipity. In David Lamas, Fernando Loizides, Lennart E. Nacke, Helen Petrie, Marco Winckler, Panayiotis Zaphiris, editors, Human-Computer Interaction - INTERACT 2019 - 17th IFIP TC 13 International Conference, Paphos, Cyprus, September 2-6, 2019, Proceedings, Part II. Volume 11747 of Lecture Notes in Computer Science, pages 3-23, Springer, 2019. [doi]