Diane Maloney-Krichmar. An ethnographic study of an online, mutual-aid health community: group dynamics, roles, and relationships. In Loren G. Terveen, Dennis R. Wixon, editors, Extended abstracts of the 2002 Conference on Human Factors in Computing Systems, CHI 2002, Minneapolis, Minnesota, USA, April 20-25, 2002. pages 556-557, ACM, 2002. [doi]
Abstract is missing.