Atri Mandal, Nikhil Malhotra, Shivali Agarwal, Anupama Ray, Giriprasad Sridhara. Cognitive System to Achieve Human-Level Accuracy in Automated Assignment of Helpdesk Email Tickets. In Claus Pahl, Maja Vukovic, Jianwei Yin, Qi Yu, editors, Service-Oriented Computing - 16th International Conference, ICSOC 2018, Hangzhou, China, November 12-15, 2018, Proceedings. Volume 11236 of Lecture Notes in Computer Science, pages 332-341, Springer, 2018. [doi]
Abstract is missing.