Alessandro Marcengo, Elena Guercio, Amon Rapp. Personas Layering: A Cost Effective Model for Service Design in Medium-Long Term Telco Research Projects. In Masaaki Kurosu, editor, Human Centered Design, First International Conference, HCD 2009, Held as Part of HCI International 2009, San Diego, CA, USA, July 19-24, 2009, Proceedings. Volume 5619 of Lecture Notes in Computer Science, pages 256-265, Springer, 2009. [doi]
Abstract is missing.