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Industry-Wide Information Systems Standardization as Collective Action: The Case of the U.S. Residential Mortgage Industry

M. Lynne Markus, Charles W. Steinfield, Rolf T. Wigand, Gabe Minton. Industry-Wide Information Systems Standardization as Collective Action: The Case of the U.S. Residential Mortgage Industry. MIS Quarterly, 30(Special Issue):439-465, 2006. [doi]

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